Pegasus Vanlines

Guys, honestly, stay away from Pegasus at any cost, they are bad as they get, they really are crooks. Even if they were the last moving company on the planet you would be better off moving your stuff yourself.

- They didn't deliver on time:we had to call them 4 different times just to make sure they were doing their job, which they were not. They told us that somebody had to take an appointment with the border patrol before delivering to the States.. but that's on them to do this.

- They were holding hostage all our stuff, and use this to have us pay more money.

- They lost our Queen size mattress, and according to their calculation the credit was.. -242$!

- They left 3/4 of all our stuff in the lobby... in New York City! Didn't finish the job, the driver and his helper just left without telling us, and when tried to call them they block our #. And once I contacted the sales rep he told me "what do you want me to do it's past 9".

I really wonder how they can get any 5 stars reviews, this company is just all bad from top to bottom.

Move size: 2 Bedroom Home Service cost: $5500

Moving can be difficult, but the folks at Pegasus made it a lot less stressful! Nick was wonderful to work with from the initial walk-through for the estimate to answering all my questions leading up to the big day! The moving team, both loading and unloading, were great.. on-time, courteous and respectful of our home and our belongings. They worked quickly but carefully and the whole move went smoothly thanks to the professionalism and kindness of everyone involved!

Move size: 3 Bedroom Home Service cost: $3650

Friendly front office staff and the estimator that came out was very professional. Our house move was going to be long and complicated but he put my mind at ease. The real stars here are the movers though. Some of the most careful, efficient and friendly people I've ever had the pleasure of dealing with. They came a few minutes early than scheduled to do a walk around to make a plan of action. Everything was wrapped and packaged very carefully. When moving you expect some small issues here and there, but there actually were no problems at all, everything went smoothly. We couldn't be happier with our move and have been recommending these guys to friends and family ever since.

Move size: 3 Bedroom Home Service cost: $4000

I want to start by saying I have moved over 15 times in the last 20 years and this move was by far the absolute worst for service, customer service, and damaged items.

I had a move scheduled for Sat Oct 28. The moving truck did not show up until 15:00 on Sun Oct 29. The moving company did not care, nor did the apologize for the delay.

Two men showed up with the truck despite me indicating that I had a piano which needed to be moved. They said it requires 3 guys to move a piano so I gladly helped them, no issue.

My items were stored for 14 days before I had access to my new spot in Ontario. The delivery of items was on the correct date and on time. The movers only put certain things in the correct rooms and piled the majority of items in the first/front room and in the garage. They unloaded as fast as they could and then left.

Our TV stand was damaged, all 4 legs were broken off. It appears absolutely ZERO care was taken while handling our stuff.

As we began to unpack we realized a number of items were missing. We compiled a list and provided that to Pegasus (a mattress, part of a bed, so we had to sleep the floor without a mattress or bed, our patio furniture, and a book shelf). They indicated they would search the warehouse and deliver the items once found.

A few days later they delivered the mattress, partially covered with a plastic bag, fairly dirty, with a dirty boot mark on the section not covered.

They also delivered the book shelf, covered in a black plastic bag (no other items were in black bags, everything was clear). They dropped it and left, once we unwrapped it, you could see it was smashed up quite badly.

I contacted the company and told them the issues, they asked if I would like to start a claim and provided me with a form. I completed the form and submitted it on 20 Nov 2023, the value of the 3 items was $2400.

On 13 Dec I got a reply stating my items weight * 0.60 = 157.80 - the deductible was a negative # and I was not eligible for a payout. This company can and will destroy your items with zero regard or consequence.

Move size: 4 Bedroom Home Service cost: $8100